We recommend that our valued customers carefully review and understand Roksiea’s return and refund policy before making a purchase. To initiate a return, please contact us at [email protected] within 14 days of receiving your order confirmation from the shipping carrier.

Conditions for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:

• The product must be purchased directly from Roksiea (verified by order confirmation email, invoice, or shipping label).
• The product must be incorrect in size/color, damaged, or have a manufacturing defect.
• The product must be unused, in its original packaging, and include all items such as the warranty card, usage guide, and accessories.

Non-Eligible Return Cases
Returns will not be accepted in the following cases:

• The product has been used after receipt.
• The customer has changed their mind about the product.
• The product received matches the size/color as described at the time of purchase.

Return Procedure
If your return is confirmed as eligible, please follow these steps:

1. Pack the product securely in its original packaging, including all accessories, manuals, and warranty cards.
2. Send the product to the following address: 922 Elam St, Gastonia, NC 28054, USA
3. After shipping, email us the tracking number at [email protected].

Once we receive and inspect the returned product, we will process your request, which may include sending a replacement or issuing a refund.

Note: Customers are responsible for covering the return shipping costs.